Política de reembolso

Return & Refund Policy

Overview

We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which items may be returned and refunds may be issued. By making a purchase from our store, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in the same condition that it was received

  • The item must be in its original packaging

  • The item must not show signs of wear, damage, or alteration

Items that do not meet these conditions may not qualify for a return or refund.

Non-Returnable Items

Certain types of items may not be eligible for return. These may include:

  • Items marked as final sale

  • Gift cards

  • Personalized or custom-made products

  • Items that have been used, damaged, or altered after delivery

If you are unsure whether your item qualifies for return, please contact our support team for clarification.

Return Request Process

To initiate a return, customers must contact our customer support team with their order number and reason for the return.

Once the return request is reviewed and approved, instructions will be provided on how to send the item back.

Please note that returns sent without prior approval may not be accepted.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Return shipping costs are non-refundable unless otherwise stated.

We recommend using a trackable shipping service when returning items to ensure safe delivery.

Refunds

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed and automatically applied to the original payment method used for the purchase.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

Partial Refunds

In certain situations, partial refunds may be granted. This may occur if:

  • The item is returned in a condition different from its original state

  • Parts of the item or packaging are missing

  • The return is requested after the standard return window

Each case will be reviewed individually.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.

Customers may be asked to provide:

  • Photos of the damaged or incorrect item

  • Photos of the packaging

  • Order number and purchase details

Once the issue is verified, we will work to provide an appropriate resolution, which may include a replacement or refund.

Exchanges

We currently do not guarantee direct exchanges. If you wish to replace an item, the recommended process is to return the original item (if eligible) and place a new order.

Late or Missing Refunds

If you have not received your refund after it has been approved, please:

  • Check your bank account again

  • Contact your credit card company, as it may take some time for the refund to be officially posted

  • Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time to reflect changes in our operations or policies.

Any updates will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding returns, refunds, or order issues, please contact our customer support team.

We are committed to providing fair resolutions and ensuring customer satisfaction with every purchase.