Home & Garden

Frequently Asked Questions

Find answers to common questions about our products and services.

Shop

How do I place an order?

You can place an order directly through our website by selecting your products, adding them to cart, and checking out using your preferred payment method.

What payment methods do you accept?

We accept major debit/credit cards, mobile payments, PayPal, and other secure online payment options depending on your region.

How long does delivery take?

Delivery typically takes 4–9 business days depending on your location and shipping option selected at checkout.

Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS.

What is your return policy?

We accept returns within 7–14 days of delivery as long as the item is unused and in its original packaging.

Do you offer warranty on products?

Yes, many of our products include a manufacturer or store warranty. Terms vary by product.

Are Novara products original?

Yes. All Novara products come from trusted and verified suppliers.

About

Who is Novara?

Novara is a modern online store focused on delivering quality products, secure shopping, and reliable customer support.

What does Novara stand for?

We stand for authenticity, affordability, and excellent customer experience from browsing to delivery.

What is Novara’s mission?

Our mission is to make online shopping simple, trustworthy, and accessible to everyone.

Where does Novara operate from?

We operate online and deliver orders nationwide through trusted logistics partners.

What makes Novara different?

We prioritize product quality, verified suppliers, customer satisfaction, and seamless service.

Support

How can I contact Novara support?

You can reach us via WhatsApp, email, phone, or through the contact form on our website.

What payment methods do you accept?

We accept all major credit cards and PayPal for your convenience.

How do I cancel or modify my order?

Yes, but only before the order is processed for shipping. Contact Novara support immediately. Once shipped, orders cannot be modified but can be returned.

What are Novara’s support hours?

Support is available Monday to Saturday, 9:00 AM – 6:00 PM.

How do I report a problem with my Novara order?

Send us your order number and a short explanation of the issue through any support channel.

Does Novara offer technical assistance?

Yes, we provide guidance for product setup, troubleshooting, and usage questions when needed.

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Aromita Humidifier And Scents Diffuser For Your Wellness

Pursonic Facial Steamer Hot Mist Moisturizing Spa: Nourish Skin

Pursonic Facial Steamer Hot Mist Moisturizing Spa

Continuous Mist Hair Spray Bottle Barber Water Sprayer Salon Plant

UV Light Sterilizer Toothbrush Holder Cleaner & Automatic Toothpaste

Creative Piggy Bank Automatic Mini Safe Coins Cash Saving Money Box

Ninja Dragon QI X Universal Wireless Charger with Car Mount Holder

G Shaped LED Light Bluetooth Speakers - Smart Sound-Activated Wireless

Vintage Classic Wood Theme Bluetooth Speaker with Radio

ZTECH 3-in-1 Alarm Clock with Wireless Charger

2.4G Wireless Ergonomic Vertical Mouse

Brother 17-Stitch Free Arm Sewing Machine

MegaChef Wide Mouth Juice Extractor, Juice Machine with Dual Speed

USB RECHARGEABLE CORDLESS HANDHELDS VACUUM CLEANER

Grungy Green and Black Wood Surface UV Germicidal Sanitizing

Automatic Brush Cleaner Electric Makeup Brush Cleaning Machine Fast

Back and Neck Massage Pillow w/Heat

Brentwood Electric 7 Egg Cooker with Auto Shut Off in Blue

LumiCharge-Mini - 7 in 1 Multifunctional LED Desk Lamp with wireless

15-In-1 Vegetable Fruit Chopper Cutter Food Onion Veggie Dicer Slicer

Brentwood 1.5 Cup Mini Food Chopper in Blue

Mini Portable Water Air Cooling Fan

Innovative LED equipped Wearable Fan

2.4GHz USB Wireless Optical Mouse Mice For Apple Mac Macbook Pro Air

Frequently Asked Questions

Shop

How do I place an order?

What payment methods do you accept?

How long does delivery take?

Can I track my order?

What is your return policy?

Do you offer warranty on products?

Are Novara products original?

About

Who is Novara?

What does Novara stand for?

What is Novara’s mission?

Where does Novara operate from?

What makes Novara different?

Support

How can I contact Novara support?

What payment methods do you accept?

How do I cancel or modify my order?

What are Novara’s support hours?

How do I report a problem with my Novara order?

Does Novara offer technical assistance?