Find answers to common questions about our products and services.
Shop
How do I place an order?
You can place an order directly through our website by selecting your products, adding them to cart, and checking out using your preferred payment method.
What payment methods do you accept?
We accept major debit/credit cards, mobile payments, PayPal, and other secure online payment options depending on your region.
How long does delivery take?
Delivery typically takes 4–9 business days depending on your location and shipping option selected at checkout.
Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS.
What is your return policy?
We accept returns within 7–14 days of delivery as long as the item is unused and in its original packaging.
Do you offer warranty on products?
Yes, many of our products include a manufacturer or store warranty. Terms vary by product.
Are Novara products original?
Yes. All Novara products come from trusted and verified suppliers.
About
Who is Novara?
Novara is a modern online store focused on delivering quality products, secure shopping, and reliable customer support.
What does Novara stand for?
We stand for authenticity, affordability, and excellent customer experience from browsing to delivery.
What is Novara’s mission?
Our mission is to make online shopping simple, trustworthy, and accessible to everyone.
Where does Novara operate from?
We operate online and deliver orders nationwide through trusted logistics partners.
What makes Novara different?
We prioritize product quality, verified suppliers, customer satisfaction, and seamless service.
Support
How can I contact Novara support?
You can reach us via WhatsApp, email, phone, or through the contact form on our website.
What payment methods do you accept?
We accept all major credit cards and PayPal for your convenience.
How do I cancel or modify my order?
Yes, but only before the order is processed for shipping. Contact Novara support immediately. Once shipped, orders cannot be modified but can be returned.
What are Novara’s support hours?
Support is available Monday to Saturday, 9:00 AM – 6:00 PM.
How do I report a problem with my Novara order?
Send us your order number and a short explanation of the issue through any support channel.
Does Novara offer technical assistance?
Yes, we provide guidance for product setup, troubleshooting, and usage questions when needed.