Home & Garden

Frequently Asked Questions

Find answers to common questions about our products and services.

Shop

How do I place an order?

You can place an order directly through our website by selecting your products, adding them to cart, and checking out using your preferred payment method.

What payment methods do you accept?

We accept major debit/credit cards, mobile payments, PayPal, and other secure online payment options depending on your region.

How long does delivery take?

Delivery typically takes 4–9 business days depending on your location and shipping option selected at checkout.

Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS.

What is your return policy?

We accept returns within 7–14 days of delivery as long as the item is unused and in its original packaging.

Do you offer warranty on products?

Yes, many of our products include a manufacturer or store warranty. Terms vary by product.

Are Novara products original?

Yes. All Novara products come from trusted and verified suppliers.

About

Who is Novara?

Novara is a modern online store focused on delivering quality products, secure shopping, and reliable customer support.

What does Novara stand for?

We stand for authenticity, affordability, and excellent customer experience from browsing to delivery.

What is Novara’s mission?

Our mission is to make online shopping simple, trustworthy, and accessible to everyone.

Where does Novara operate from?

We operate online and deliver orders nationwide through trusted logistics partners.

What makes Novara different?

We prioritize product quality, verified suppliers, customer satisfaction, and seamless service.

Support

How can I contact Novara support?

You can reach us via WhatsApp, email, phone, or through the contact form on our website.

What payment methods do you accept?

We accept all major credit cards and PayPal for your convenience.

How do I cancel or modify my order?

Yes, but only before the order is processed for shipping. Contact Novara support immediately. Once shipped, orders cannot be modified but can be returned.

What are Novara’s support hours?

Support is available Monday to Saturday, 9:00 AM – 6:00 PM.

How do I report a problem with my Novara order?

Send us your order number and a short explanation of the issue through any support channel.

Does Novara offer technical assistance?

Yes, we provide guidance for product setup, troubleshooting, and usage questions when needed.

Country/Region

Language

Country/Region

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Portable Tabletop BBQ Charcoal Grill

Portable Vibrating Heat Therapy Massage Cushion Mattress

Portable Air Humidifier Aroma Essential Oil Diffuser for Car Home

Winter Sailor Parka - Yellow

Baseboard Buddy Retractable Household Universal Cleaning Brush Mop

10kPa Handheld Mattress Vacuum Mite Remover Cordless Cleaner for Home

Napa King Auto Vacuum Wine Preserver Saver Cap

Flat Squeeze Magic Automatic Mop And Bucket

Portable Heating Pad Stomach Warmer Waist Warmers Winter Massager

Ripple Projector Decorative Table Lamp - Creative Modern Ambient Night

Nordic I-shaped Bedroom Led Touch Bar Lamp

Novelty Levitating Rotation Flowerpot Magnetic Levitation FlowerPot

Stainless Steel 6 Blades Vegetable Slicer

3D Print Moon Lamp Touch Magnetic Levitation Moon Lamp Night Lamp

Modern Black Table Lamp Desk Light Timber Base Bedside Bedroom

Electric Heated Bathroom Towel Rack / Rails -200w

Electric Gravity Sensor Automatic Pepper Grinder Kitchen Tools

Colorful Starry Sky Galaxy Projector with Bluetooth Speaker

Stainless Steel French Fries and Potato Cutter with 2 Different Blades

Batter Dispenser Pancake, Cupcake, Muffin Measuring Tool

Automatic Liquid Soap Dispenser

Self Defence Personal Alarm Keychain with LED Light

Macaron Floor Lamp, black frame

Creativity Magnetic Levitation Moon Lamp LED Rotating Dangling Lamp

Frequently Asked Questions

Shop

How do I place an order?

What payment methods do you accept?

How long does delivery take?

Can I track my order?

What is your return policy?

Do you offer warranty on products?

Are Novara products original?

About

Who is Novara?

What does Novara stand for?

What is Novara’s mission?

Where does Novara operate from?

What makes Novara different?

Support

How can I contact Novara support?

What payment methods do you accept?

How do I cancel or modify my order?

What are Novara’s support hours?

How do I report a problem with my Novara order?

Does Novara offer technical assistance?