Products

Frequently Asked Questions

Find answers to common questions about our products and services.

Shop

How do I place an order?

You can place an order directly through our website by selecting your products, adding them to cart, and checking out using your preferred payment method.

What payment methods do you accept?

We accept major debit/credit cards, mobile payments, PayPal, and other secure online payment options depending on your region.

How long does delivery take?

Delivery typically takes 4–9 business days depending on your location and shipping option selected at checkout.

Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS.

What is your return policy?

We accept returns within 7–14 days of delivery as long as the item is unused and in its original packaging.

Do you offer warranty on products?

Yes, many of our products include a manufacturer or store warranty. Terms vary by product.

Are Novara products original?

Yes. All Novara products come from trusted and verified suppliers.

About

Who is Novara?

Novara is a modern online store focused on delivering quality products, secure shopping, and reliable customer support.

What does Novara stand for?

We stand for authenticity, affordability, and excellent customer experience from browsing to delivery.

What is Novara’s mission?

Our mission is to make online shopping simple, trustworthy, and accessible to everyone.

Where does Novara operate from?

We operate online and deliver orders nationwide through trusted logistics partners.

What makes Novara different?

We prioritize product quality, verified suppliers, customer satisfaction, and seamless service.

Support

How can I contact Novara support?

You can reach us via WhatsApp, email, phone, or through the contact form on our website.

What payment methods do you accept?

We accept all major credit cards and PayPal for your convenience.

How do I cancel or modify my order?

Yes, but only before the order is processed for shipping. Contact Novara support immediately. Once shipped, orders cannot be modified but can be returned.

What are Novara’s support hours?

Support is available Monday to Saturday, 9:00 AM – 6:00 PM.

How do I report a problem with my Novara order?

Send us your order number and a short explanation of the issue through any support channel.

Does Novara offer technical assistance?

Yes, we provide guidance for product setup, troubleshooting, and usage questions when needed.

Country/Region

Language

Country/Region

Language

DIVEDEER Home intelligent cleaning robot with automatic water spraying

Dragon Fighter High Speed RC Racing Car

Dragon Flash VR Gaming Headset With Controller

Dragon VR Gaming 3D Stereo Headset with Bluetooth Gaming Controller

Dragon W9 30W Wireless Charging Pad

Dragon Wide Angle Dual Camera Drone

Dragon ZS1 Waterproof Mini Bluetooth Speaker

Electric Cervical Pulse Neck Massager Muscle Relax Massage Magnetic

Electric Food Warmer Mat -Portable and Flexible.

Electric Gravity Sensor Automatic Pepper Grinder Kitchen Tools

Electric Heated Bathroom Towel Rack / Rails -200w

Electric Massage Gun for Holiday Gifts, Hand Held Massager for Muscle

Electric Salt Grinder 2 Bottles Set

Electric Smart Series Rechargeable Toothbrush with UV Sanitizing

Electric Vacuum Cupping Massage Body Cups Anti-Cellulite Therapy Massa

EMS Foot Massager Leg Electric Deep Reshaping Kneading Muscle Pain

Face To Feet Laser Hair Remover

Facial Blackhead Remover Electric Vacuum Machine

Fast Defrosting Thaw Food Tray for Meat and Seafood

Flameless Cylinder Lighter White 3.25"

Flat Squeeze Magic Automatic Mop And Bucket

Foldable 3 in 1 Wireless Charging Phone Stand

Foot Massager Machine With Heat And Massage Gifts For Men And Women Sh

Foot Spa Massager with Tea Tree Oil Foot Salt Scrub (Heating Function)

Frequently Asked Questions

Shop

How do I place an order?

What payment methods do you accept?

How long does delivery take?

Can I track my order?

What is your return policy?

Do you offer warranty on products?

Are Novara products original?

About

Who is Novara?

What does Novara stand for?

What is Novara’s mission?

Where does Novara operate from?

What makes Novara different?

Support

How can I contact Novara support?

What payment methods do you accept?

How do I cancel or modify my order?

What are Novara’s support hours?

How do I report a problem with my Novara order?

Does Novara offer technical assistance?